Our answers to your questions about MOBAU awnings
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The final delivery time for your awning consists of two phases: production and assembly planning.
1. Production time: Since every MOBAU awning is custom-made, the actual production time is usually several weeks. The exact duration depends on the chosen model, the features, and the seasonal demand. The time of your order also plays a significant role: Demand is considerably higher during peak season than during off-peak season.
2. Installation planning: In addition to the production time, the scheduling of your specialist retailer must also be considered. The final delivery and installation depend heavily on the current order volume and capacity of the company that will be installing the awning at your home.
The stated delivery time is therefore always a complete package consisting of the production at the factory and the scheduling by your local specialist partner.
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Naturally, you will receive all necessary operating and assembly instructions with the delivery of your awning.
However, personal handover is even more important to us: Your local specialist will provide you with comprehensive instructions immediately after installation and acceptance, covering all aspects of operation and maintenance. Further information on commissioning and care is also available on our website.
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A valid reason for complaint exists if your awning has a technical defect, a clear manufacturing error, or a malfunction.
A prerequisite for a complaint is that the defect was not caused by external influences (such as storms) or by faulty or improper operation on your part.
In the event of damage, your specialist dealer is your first point of contact. They will examine the situation and coordinate all further processing.
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Your first point of contact in case of a complaint is always your MOBAU specialist dealer. They will record the process, check your warranty claims and coordinate the repair or restoration.
In the event that your original retailer is no longer reachable or the business no longer exists, please contact our direct customer service, who will be happy to assist you.
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Your first point of contact for spare parts is your MOBAU specialist dealer. They can order all original parts directly from us as the manufacturer and, through professional installation or repair, guarantee the full functionality and longevity of your awning.
Should this specialist retailer unexpectedly no longer be available, you can of course order the necessary spare parts directly through us.
A major advantage of MOBAU: Thanks to our sustainable product range, most spare parts are also available for older models – often well beyond the legally required delivery commitment of 10 years.
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MOBAU offers you clear unique selling points in the competition:
Genuine product quality: They don't sell mass-produced goods, but premium awnings "Made in Germany". Features such as drop-forged joints, ball bearings instead of plain bearings, and the absence of plastic covers are strong selling points and reduce your service costs through low complaint rates.
Clear trade protection: We do not sell directly to end customers. We consistently forward inquiries to our local partners and protect your sales territory.
We equip our specialist partners for success . MOBAU offers you the most modern kind of sales and marketing support, going far beyond the usual.
Digital consulting expertise: Our website, www.mobau-markisen.com , is deliberately designed with maximum transparency and in-depth information. It is your most powerful digital tool in sales conversations, allowing you to convince your customers of MOBAU quality live on-site.
Efficient order processing: We offer modern online configurators for your internal processes. These intuitively support you in calculating quotes and planning, guiding you reliably to a flawless order.
Continuous professional development: Through our MOBAU Academy, we train you and your team to strengthen your competitive position. We offer practical training courses – flexibly as online seminars or intensively as on-site training.
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We welcome inquiries from companies interested in distributing mobau awnings as specialist retailers. If you are interested in a partnership, simply contact us using the contact form in the "Become a Partner" section. Our team will get back to you promptly to discuss all the details. We look forward to getting to know you and offering effective sun protection solutions together.
- 03
In principle, awnings can be installed by highly skilled DIYers. However, we strongly recommend having the installation carried out exclusively by trained professionals.
The most critical point is the connection between the mounting brackets and the actual mounting surface. Depending on the size and type of awning, complex tensile load calculations are necessary here. These determine the maximum wind load the awning can withstand.
The increasingly thick facade insulation (ETICS) used in new buildings makes installation significantly more difficult these days. In this case, genuine expert knowledge and specialist knowledge are absolutely essential to precisely match mounting brackets and fastening materials (e.g., special anchors). This can quickly overwhelm a layperson and lead to serious installation errors.
One must be aware of the consequences: If an awning detaches from the wall due to improper planning or installation, there is an immediate danger to life and limb.
That's why we distribute our products through qualified specialist retailers. These retailers not only handle the sale but also guarantee installation by experienced professionals. This ensures that the awning is stable, safe, and correctly aligned – and that you're on the safe side in the event of warranty claims.
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If you're looking for a mobau specialist dealer near you, we're happy to help. Simply use our contact form in the "For Private Customers" section and briefly tell us where you live or where you plan to install your awning. Our team will then connect you with a qualified local dealer who can provide expert advice and support with planning, purchase, and installation. We look forward to recommending the right contact person in your region.
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We have deliberately chosen to distribute our MOBAU awnings exclusively through qualified specialist retailers. This guarantees you first-class, expert advice, a perfectly tailored product selection, and professional, safe installation.
Don't have a contact person yet? We would be happy to connect you with a MOBAU specialist dealer in your area who will personally support you from the planning stage to the final implementation of your project.
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Professional advice on awnings should always be tailored to your personal needs and the specific structural conditions of your property. It is essential that the specialist retailer allocates sufficient time to discuss the installation location, sun exposure, and intended use. Other aspects to consider include the choice of fabric, design and color, drive mechanism (manual or electric), and weather protection.
Good advice also includes the specialist company paying attention to quality, durability, and ease of maintenance, and providing you with transparent information about costs, delivery times, and possible additional options. This way, you can discover the ideal awning for your home and your needs – in terms of functionality, aesthetics, and longevity.